Refund and cancellation policy

1. Package products

SnapFacePro sells individual packages with fixed contents: Starter (1 personal model training and 10 photos), Pro (1 training and 30 photos), More photos (10 photos), and Model training (1 training session).

Each photo generation or retouch uses 1 photo from the package. Model training or retraining consumes a training use.

Packages are valid for 6 months from payment. Unused portions expire at the end of this period. Refunds for unused portions before expiry follow the rules below.

Package benefits can only be used in the purchaser’s own account and cannot be transferred to another user.

2. Cancellation and withdrawal

If a package is completely unused, with no training, generation or retouching history, a full refund may be requested within 7 days of payment (Article 17 of the Electronic Commerce Act).

For a partly used package, a refund may be requested only within 7 days of payment. The value of the portion already provided, calculated based on the payment amount, is deducted and the remaining amount is refunded.

Benefits provided free of charge through events or promotions are not refundable.

3. Automatic restoration of uses when service delivery fails

If model training or photo generation fails for reasons attributable to the Company, the deducted photo or training uses are automatically restored immediately. No separate request is needed.

If only some photos fail to generate, only the uses for the failed photos are restored.

4. Refunds after digital content is provided

Once photo generation is complete and the results have been provided, refunds for that portion are restricted under Article 17(2) of the Electronic Commerce Act concerning completed provision of digital content.

If a result has a serious defect, such as a corrupted image or a result entirely unrelated to the request, you may request regeneration or restoration of the corresponding photo use.

5. Refund method and processing time

Send refund requests to inquiry@snapfacepro.com. We process refunds to the original payment method within 3 business days of receiving the request.

Depending on Toss Payments and the card issuer, it may take an additional 3–7 business days for the funds to arrive.

6. Team/company products

Section 2 applies to refunds for unused team seats whose invitations have not been accepted.

Seat packages already allocated to and used by members are excluded from refunds.

7. How to purchase and use packages

Purchase on the Korean storefront: choose a package, pay in KRW through Toss Payments, and receive the package after payment confirmation. USD pricing and Paddle checkout for the English storefront are being prepared and are not yet available.

Use: train a personal model in the studio (1 training use), or generate and retouch photos (1 photo use per image). The remaining available uses can be viewed in the studio.